Privacy Policy

Zentrix Talent Solutions Ltd (“Zentrix”, “we”, “us”, “our”) is a company registered in England and Wales. We operate as a UK-based recruitment agency, BPO delivery partner, IT consulting provider, and global education pathway service. Our registered office is in London, United Kingdom.

We are the data controller for the personal information we collect through this website and in the course of delivering our services. We are registered with the Information Commissioner's Office (ICO) under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact us about data protection matters at: info@zentrixtalent.co.uk

We collect the following categories of personal data, depending on how you interact with us:

Through our contact and enquiry forms:

• —Full name
• —Email address
• —Telephone number (optional)
• —Company name and job title
• —The content of your enquiry or message
• —Service area of interest (recruitment, BPO, IT consulting, education)

Through job applications (candidates):

• —Full name, email address, and telephone number
• —CV or resume (including employment history, qualifications, skills)
• —Right to work status
• —Cover note or personal statement
• —References (where provided or requested)

Through study abroad enquiries:

• —Student name, email address, and telephone number
• —Academic qualifications and grades
• —English language test scores
• —Intended subject area and destination countries
• —Budget range and financial information (indicative only)
• —Visa history (including prior refusals, where disclosed)
• —Parent or guardian contact details (where provided)

Automatically through your use of this website:

• —IP address
• —Browser type and version
• —Pages visited and time spent on each page
• —Referring URL
• —Cookie identifiers (see our Cookie Policy)

We process personal data only where we have a lawful basis under UK GDPR Article 6. The bases we rely on are:

• —Legitimate interests (Article 6(1)(f)): Processing enquiry and contact form data to respond to business enquiries and assess whether we can provide relevant services. We have assessed that this processing does not override your rights and interests.
• —Performance of a contract (Article 6(1)(b)): Processing candidate data and client data to fulfil our obligations as a recruitment agency or service provider.
• —Legal obligation (Article 6(1)(c)): Right to work verification, compliance with the Employment Agencies Act 1973, and other regulatory obligations.
• —Consent (Article 6(1)(a)): Analytics cookies and any direct marketing communications, where you have opted in. You can withdraw consent at any time.

We use the personal data we collect for the following purposes:

• —Responding to enquiries submitted through our contact forms
• —Identifying and presenting candidates to UK employers (recruitment service)
• —Verifying candidates' right to work in the UK under the Immigration, Asylum and Nationality Act 2006
• —Processing job applications and managing the recruitment lifecycle
• —Delivering BPO, IT consulting, and study abroad services to clients and students
• —Sending service updates, where you have requested or consented to receive them
• —Complying with our legal and regulatory obligations
• —Analysing website usage to improve our site (analytics cookies, with your consent)

We do not sell personal data. We share data only where necessary and with appropriate safeguards in place:

• —Employers and clients: Candidate profiles and CVs are shared with client organisations only in the context of a specific recruitment brief and only with your knowledge.
• —IT and hosting providers: Our website infrastructure and CRM tools are operated by third-party providers (including Supabase, Vercel) under data processing agreements.
• —Email service providers: We use Resend to send transactional emails. They process your email address on our behalf.
• —Professional advisers: Solicitors, accountants, and insurers, where necessary and under confidentiality obligations.
• —Regulatory bodies and law enforcement: Where we are required to do so by law.

We do not transfer personal data outside the UK or EEA without ensuring appropriate safeguards are in place (such as UK adequacy regulations or standard contractual clauses).

We retain personal data only for as long as necessary for the purposes for which it was collected:

• —Enquiry and contact form submissions: 12 months from the date of enquiry, unless a business relationship is established.
• —Candidate CVs and application data: 6 months from the date of submission if no placement is made. Where a placement is made, records are kept for 6 years for regulatory compliance.
• —Right to work documentation: 2 years after the candidate's employment ends, in line with Home Office guidance.
• —Client contracts and records: 6 years from the end of the contract, for tax and legal purposes.
• —Study abroad enquiry data: 12 months from initial counselling if no application proceeds. Where an application is submitted, 3 years from the date of the visa decision.
• —Website analytics data: Aggregated and anonymised after 14 months.

You have the following rights regarding your personal data:

• —Right of access: You can request a copy of the personal data we hold about you (Subject Access Request).
• —Right to rectification: You can ask us to correct inaccurate or incomplete data.
• —Right to erasure: You can ask us to delete your personal data where there is no compelling reason for continued processing.
• —Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
• —Right to data portability: You can request your data in a structured, machine-readable format where the legal basis is consent or contract.
• —Right to object: You can object to processing based on legitimate interests at any time.
• —Rights related to automated decision-making: We do not make automated decisions that produce legal or significant effects.

To exercise any of these rights, email us at info@zentrixtalent.co.uk. We will respond within one calendar month. We may ask you to verify your identity before processing your request.

We use cookies and similar technologies on this website. Essential cookies are necessary for the site to function and do not require your consent. Analytics and preference cookies require your consent, which you can give or withdraw via the cookie banner displayed on your first visit.

For full details of the cookies we use, please read our Cookie Policy.

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. Our BPO delivery centre operates under ISO 27001:2022 certification. Website data is processed by providers with SOC 2 certification and encryption in transit and at rest.

No method of transmission over the internet is completely secure. If you believe your data has been compromised, please contact us immediately at info@zentrixtalent.co.uk.

If you are unhappy with how we have handled your personal data, please contact us first so we can try to resolve your concern.

If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• —Website: ico.org.uk
• —Telephone: 0303 123 1113
• —Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We may update this Privacy Policy from time to time. The most recent version will always be published on this page with the date of last update shown at the top. Material changes will be communicated to active clients and candidates by email where we hold a current email address.