About Zentrix
Zentrix was founded by someone who spent ten years running the operations she now recruits for. That changes how we brief, vet, and place — in ways a conventional agency cannot replicate.
The Founder
Mahima Kuruk
Director, Zentrix
Before founding Zentrix, Mahima worked inside the operations Zentrix now supports: BPO delivery, healthcare administration, and FinTech build-outs. That background shapes how the team briefs, screens, scopes, and escalates.
She started Zentrix because too many agency conversations were built around CV volume instead of operational fit. Zentrix was built around the opposite idea: understand the work first, then recommend the route.
The model is simple: UK-facing ownership, India delivery capability where it adds value, and clear responsibility from brief to outcome.
2014 - 2018
BPO Operations Manager
Ran contact centre and back-office operations, managing shift planning, quality, escalation, and client reporting.
2018 - 2021
Healthcare Administration Lead
Managed administration workflows, workforce planning, and operational staffing inside regulated healthcare environments.
2021 - 2023
Head of Talent, FinTech Scale-up
Built an internal talent function from scratch, supported contractor hiring, and helped technical teams scale under pressure.
2024
Founded Zentrix
Started the agency she wished had existed during every role above: focused lines, UK accountability, and India delivery capability where it makes sense.
Four lines
Four focused lines, each with a clear operating purpose.
01
IT Consulting
India-delivered software development and maintenance for UK and US teams.
- Web and app development
- QA and testing
- Application maintenance
- Dedicated delivery teams
Development and maintenance only. No hardware.
02
BPO & CX
Customer operations, back-office processing, finance operations, healthcare billing, and service desk workflows.
- Voice, email, and chat
- Back-office processing
- Finance operations
- QA and workforce reporting
Workflow, SLA, QA, and reporting agreed before launch.
03
UK Ops Recruitment
Recruitment for UK operations teams across contact centre, back office, workforce planning, healthcare administration, and service delivery.
- Operations managers
- Team leaders
- Workforce planners
- Administrators and service leads
Direct search with written candidate context.
04
Global Education
Study abroad guidance for Indian students across 22 destination countries.
- Country and course selection
- Applications
- Visa document guidance
- Pre-departure support
Profile-led guidance, not one-size-fits-all counselling.
How We Work
Six things we commit
to on every brief.
01
We do not operate a volume desk.
Four specialist desks. Each brief goes to the consultant who understands that sector. We are not routing your requirement through a generalised team.
02
One contact from brief to placement.
The person who takes your brief is the person who fills it. No handoffs to junior coordinators mid-process. No re-briefing required.
03
Compliance is included, not invoiced separately.
IR35 status determinations, DBS checks, right-to-work verification, occupational health coordination — included. Not extras that appear on an invoice after the placement.
04
We tell you if we cannot fill it.
If a role is outside our capability, we say so within four working hours. We do not sit on briefs and go quiet. Your time is worth more than our optimism.
05
No retainer. No lock-in.
We do not ask for exclusivity or retainers on the first brief. We earn the next engagement by delivering on this one.
06
The brief is a conversation, not a form.
We ask about team structure, working environment, what happened with the last hire. The job spec tells us what you need. The call tells us who will actually work.
✼ Ready when you are
Brief us. We respond in four hours.
Or call directly: 07586 541949