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UK Operations Recruitment / Facilities and business services group, UK-wide
Service Delivery Manager for a Multi-Site Operation
The Challenge
The client needed a service delivery manager able to manage multiple sites, client reporting, field escalations, and operational improvement without heavy hand-holding.
What We Did
Zentrix built the search around evidence of SLA ownership, regional stakeholder management, and measurable service improvement, not generic management titles.
The Result
Four qualified profiles were presented. The appointed candidate took ownership of client reporting within the first month.
“The shortlist was small, but every person was relevant. That saved us a lot of time.”