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IT Consulting / B2B SaaS company, Bristol
SaaS Maintenance Desk for a Lean Product Team
The Challenge
A SaaS company had a small UK product team spending too much time on bug fixes, dependency updates, and minor customer requests.
What We Did
Zentrix separated maintenance work from roadmap delivery, assigned an India-based development and QA pod, and set a fortnightly release rhythm.
The Result
Maintenance releases moved to a predictable two-week cycle, freeing the UK product team to focus on roadmap decisions and customer discovery.
“The team gave us breathing room without taking product control away from us.”