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BPO & CX Operations / Professional services finance team, UK
Finance Back-Office Processing Brought Under Control
The Challenge
A finance team had invoice matching and supplier query queues building up faster than internal staff could clear them.
What We Did
Zentrix mapped exception categories, separated clean transactions from query-led work, and introduced daily reporting around ageing, error rate, and blockers.
The Result
The daily queue was brought below 24 hours, and internal finance managers regained visibility of exceptions before month-end close.
“The reporting gave us confidence. We could see what was done, what was stuck, and why.”